Frequently Asked Questions
Why is it important to be organised? So what?
Being organised saves you time and money, freeing up both for what’s important in your life.
It saves you from stress and frustration.
What is a professional organiser and why should I hire one?
A professional organiser is someone who is trained & skilled in helping you organise to enhance the quality of your life. And we love doing it!
Like many areas of life, you hire a professional when you need specific expertise and guidance.
Whilst you, and your family and friends, have every good intention of “doing a good job” of organising, I am able to take a non-judgemental, objective approach to the situation, as well as helping you learn the skills to stay organised.
Can’t I just get a cleaner?
Cleaners clean, often around the clutter.
I will help you plan & visualise, then will coach and support you to de-clutter, sort, organise, set up systems & processes and learn the skills to maintain it. I help you organise and maximise your space, “things”, and your time.
I’ve always been disorganised – is there hope for me?
Organisation is a learned skill and not everyone has had the opportunity to learn it…. yet.
I will work with you to develop systems and habits to support your ongoing organised life, and I can provide follow-up sessions to help keep you on track as you learn new habits.
I’m embarrassed and concerned that my situation will be the worst you have seen!
My intention is to help you feel as comfortable as possible.I have seen and helped people in a wide variety of circumstances – it’s my profession and I am honoured to be able to help people in situations they may find challenging.
Everything is done with your ongoing permission.
Will you make me throw everything out?
No! Organising is about prioritising – identifying what’s important, what you need, use and love, and how best to organise it so you can easily find it when you need to. It is about making more discerning choices about what you keep and what you let go. Those are your decisions , and I can help you make them. You may decide to donate, recycle, repurpose, or sell the “let go” items.
Who does the work – you or me?
Starting with establishing your unique goals, we will work together, including hands-on work. There may be times when you have tasks to work on between our sessions.
How long will it take?
This will depend on your unique situation including your specific goals, the size of the space, the amount of clutter, and your readiness to make decisions and do some things differently, with me as your guide.
Do you do garages and sheds?
My job is small/large – does that matter?
Happy to look at it, no matter what size, and assess the best next steps.
Privacy and photos
I may take photos to help you see and celebrate your progress and success.
Because I respect you privacy, they are for your eyes only and are never shared by me with others.
I will also not discuss the work we do with anyone, unless necessary as part of their involvement in the project eg: a third party provider.
What geographical area do you cover?
I am Melbourne-based and will travel anywhere in greater Melbourne.
Work beyond that area can be negotiated, done “virtually”, if appropriate, or referred to a trusted colleague.
What hours do you work?
Generally “standard” business hours however I can be flexible depending upon the requirements of the client.
What will it cost?
I know this might sound “cliched” but please think of it as an investment in your peace of mind.
Our first 15 minute chat is free and obligation free.
I will then work with you to tailor a solution to fit you requirements and budget.
An hourly rate is appropriate for smaller jobs.
We can negotiate for larger jobs and “bonus packages” are available.
Payment plans can be negotiated if necessary.
All third party costs, which we agree are required to achieve your goals, will be at your cost.
How do I pay?
Payment is required in full on the day of service by cash or direct deposit. I will provide a tax invoice in line with the ATO guidelines.
What is your cancellation policy?
Your time is valuable, and so is mine.
At least 48 hours prior notice, to my mobile phone, is required to reschedule or cancel an appointment. Otherwise payment in full is required.
Do you have contracts/terms & conditions?
Every client is provided with a written agreement so everything is clear and understood.
Your safety, as well as mine, is important. At all times work is carried out to protect all involved in the job. I hold a current Police check and Working with Children check.